Support

Frequently Asked Questions

Find answers to the most common questions about orders, delivery, returns, formulas and customer care.

Order confirmation

You will receive an email once your order has been placed.

Order changes

For any modification, please contact us promptly at customerservice@em-skincare.com.

Delivery

Orders are prepared within a few days and delivered shortly after dispatch.

Tracking

A tracking link will be shared once your order leaves our studio.

Returns

Returns are accepted within 14 days of delivery.

Opened products

For hygiene reasons, opened products cannot be returned.

Refunds

Refunds are processed once the return has been received and approved.

Formulas

Results may vary depending on individual skin and consistency of use.

Layering

Products are designed to work in synergy within your routine.

Contact

For any inquiry, please contact us at customerservice@em-skincare.com.